Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- It must also be in the original packaging.
Non-Returnable Items:
Several types of goods are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary products.
- Hazardous materials or flammable liquids and gases.
- Gift cards.
- Downloadable software products.
- Certain health and personal care items.
Required for Returns:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use.
- CDs, DVDs, software, video games, or vinyl records that have been opened.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refund Process
Once we receive and inspect your return, we will send you an email to notify you about the status of your refund:
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank; there is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@thedarkdesire.com.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, send us an email at contact@thedarkdesire.com and mail your item to:
583 Bradford RD, Oakenshaw, Bradford, BD12 7EJ, United Kingdom.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.
- If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about your return.
Shipping Returns
To return your product, mail it to:
583 Bradford RD, Oakenshaw, Bradford, BD12 7EJ, United Kingdom.
- You are responsible for paying your own shipping costs for returning items.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- For expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
If you have any questions regarding refunds and returns, feel free to contact us at:
Email: contact@thedarkdesire.com
Phone: +447599601151
